I’m Matthew, a writer and operations consultant in Wichita, Kansas. Come in and have a look around.
Talk to Matthew
Martel Rappi Operations
On my desk · Building this little office
Writing portfolio
Threads, Instagram & LinkedIn
Choose your adventure
Studio Blasetti photography
Deconstructing Cleric
The Unemployment Diaries
Waystations
Take a coffee break with Matthew
Pet Prince
Change the office lighting
Change the office lighting
Hi, I’m Matthew. Pull up a chair. What brings you in?Good evening. Come in, I’ve still got the lamp on. What brings you by?
Which part of the day follows you home? For some owners it’s answering the same questions. For others it’s chasing paperwork after everyone else has clocked out.
I’d start by following one request from the moment it arrives. Who gets it? Where is it recorded? Who knows to follow up? Sometimes one shared form and a clear handoff can save a whole string of emails.
Show me the thing you type twice. That tells me more about what needs fixing than a software wish list. I help choose and set up CRMs, move records, connect tools, and train the people who use them.
My Operations Reset starts at $749. We pick one frustrating workflow, agree on the fix, and spend two weeks putting it in place. I leave you with instructions your team can use.
My fractional package starts at $1,499 a month for up to 16 hours. The embedded package starts at $2,699 for up to 30 hours. We agree on priorities and scope before you commit.
I might spend a week sorting out booking requests, getting an answer from a vendor, and finishing the report you keep putting off. We’d pick what buys you the most breathing room.
I’m based in Wichita. Some projects work entirely remotely, and if you’re nearby we can talk about coming on-site. I work in English and Spanish.
For something like a full software migration or a client portal rebuild, I’ll ask what you use now, what has to move, and who needs training. Then I can quote that project on its own.
Take your pick. I’ve moved a law office into a new case-management system, untangled a scheduling process, and built a report that finally put upcoming hearings in one place.
I moved over 3,500 case records and 15,000 contacts into Clio in two weeks. Then I trained all eight staff members. About ten weeks in, the whole team was using the system.
One office was juggling phone messages and paper calendars. I set up shared calendars, online scheduling, and forms that routed requests to the right person. We estimated it saved five to eight staff-hours a week.
The scheduling software couldn’t give the law office a complete list of upcoming hearings. I built a SharePoint report that refreshed daily. We estimated it saved two to four hours of manual reporting a week.
My favorite part of a customer interview is asking, ‘Walk me through an ordinary day before this changed.’ That’s often where a good healthtech case study begins. What kind of writing are you looking for?
I research the product, interview your customer, and trace the outcome back to what actually changed in their work. You get the full case study, a shorter version for sales, and excerpts you can share.
If you want to see how I think, try The Amplification Gap. It’s about all the hospital work that disappears when you only count phone calls. If you’re curious about voice, there’s a founder ghostwriting sample too.
I’ve been a Catholic priest, a hospital chaplain, and a case manager in an immigration law office. These days I write and help small businesses untangle their work. There’s a little map here if you’d like to wander through those chapters.
Depends which shelf you pull from. I write essays about leaving the priesthood, keep a diary about looking for work, and write fiction when I can get away with it. Which sounds like your kind of thing?
Deconstructing Cleric is where I write about what I carried out of the Church with me. Sometimes that’s a question about authority. Sometimes I just miss singing chant.
The Unemployment Diaries is where I write about looking for work. There are days with interviews and days when I check my inbox again even though I checked it five minutes ago. Both make it in.
Waystations is where I publish fiction. You’ll find it on the bottom shelf, or you can take the long way around on the adventure map.
Oh good, I wondered where I’d put that. Pull up a chair. What are you working on?
My husband, Patricio, is the photographer in the family. That’s his camera on the bookshelf. You can see his work at Studio Blasetti.
Tell me what keeps landing back on your desk. An example from this week is plenty to start with. You can reach me directly or use the short form on my operations page.
You reach under the desk. Prince wakes, sits upright, and grins at you.
When you stop, he nudges your hand back into place with his nose.
Find me online